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| Posted on Tuesday, March 12, 2002 - 02:42 pm: |
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when ever i try to install software for microteck tv tuner card i get the following message
CRITICAL ERROR
PLEASE RESTART WINDOWS
i scaned my computer for viresus with latest viruse definitions of Nortron 2002 i didinot find any viruses
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Mike
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| Posted on Wednesday, March 13, 2002 - 02:16 am: |
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Hi Pamularavi
1.Did you follow the directions for installing the card correctly, some require that you install some software before you install the card, then install the software.
2.Have you checked the Device Manager to see if the card has a problem.
We are trouble shooting to try and narrow down the possible problems ( :
Mike
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pamularavi
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| Posted on Monday, March 18, 2002 - 07:05 pm: |
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Dear Mike,
i followed the software installation instructions fairly.i couldn't install the software.
i removed the card and inserted again, windows didnot find the new hardware.i looked in the device manager i didnt find the tv tuner card.
i tried to install the drivers through new hardware but no use please suggest me how to uninstall the Windows and reinstall.
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| Posted on Tuesday, March 19, 2002 - 10:07 am: |
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Give me the exact Name and model of the card and the companies web site if you know it.
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pamularavi
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| Posted on Wednesday, March 20, 2002 - 02:55 am: |
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Name of the tv tuner card is Mercury and the version 5.96A and the company web site is www Kobian.com
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| Posted on Wednesday, March 20, 2002 - 01:27 pm: |
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Download the latest DirectX 8.1 from Windows update and any critical updates. Then download the Drivers for the card from the companies site and install them, here is the link http://download.kobian.com/ot_drivers.html
make sure you get the right drivers. After you do that, go to the DirectX diagnostic utility ( Start-Programs-Accessories-System Information-Tools- ) check to see if there are any problems with the card there, then check the Device Manager for problems. The Driver file you have may be corrupted or old.
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pamularavi
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| Posted on Thursday, March 21, 2002 - 05:04 pm: |
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i first installed the software for the tv tuner card from the cd. after using for some days i accidentally deleted the software folder, from then onwards icouldnot install the software.
i downloaded the latest software from the site you suggested but invain.
i am able to install the software meant for windows SE and windows2000 but i couldnot do for windows98
kindly tell how to uninstall windows and reinstall
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| Posted on Friday, March 22, 2002 - 02:08 am: |
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When you accidentally deleted the folder, that is the problem, Windows still thinks it is installed. Go to Start-Settings-Control Panel-Add/Remove and remove any software that is for the TV Tuner card, before you Remove it, write down the name or names that are listed, it may not be able to uninstall it, because of the missing folder, but give it a try. If it does remove all the software, go to Start-Find-Files or Folders and search your drive for the name or names that were listed in the Add/Remove window. Delete those folders or files, make sure they are for the Tv Tuner card before you delete them, if you right click on a file and go to Properties, it will tell you about the file. Let me know how you do. I'm assuming that you are running Windows 98 SE is that right ? Try the stuff above then we will go to the next step, were getting there be patient ( :
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pamularavi
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| Posted on Friday, March 22, 2002 - 09:07 pm: |
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i am running windows 98
i am not able to locate entries for tv tuner in add and remove window
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| Posted on Saturday, March 23, 2002 - 09:30 am: |
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Do you have Norton Systemworks or Utilities? If you do, run Windoctor to find the problem entries, if it finds them, delete them, then reboot and try reinstalling the TV Tuner software.
Also instead of Reformating you could try, Removing the TV Tuner entry in the Device Manager, shut down the Computer, Remove the card, then Reboot Windows, then put in your Windows Startup Disk and your Windows CD and Reboot, at the Black Screen choose With CD support, then at the A: type setup.exe when Scandisk is finished, hit the X key to reinstall Windows. After Windows is installed, go to Windows Update and get the lastest DirectX 8.1 and IE 6 and all the Criticals Updates, keep going back until you have all the Critical Updates. After that is done Reinstall the TV Tuner card per manufactures instructions. If you only have a Restore Disk and not a Windows 98 cd, you'll have to follow your Computers Manual on procedures to Restore your System. I'm assuming that this TV Tuner card is just for TV and is not being used for your Monitor. Also you only want to use Drivers for Windows 98, if that is what you are running. You can Email me for faster responses to Pamularavi
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pamularavi
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| Posted on Sunday, April 07, 2002 - 01:10 am: |
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Dear Mike,
thank for the support you have given inb resolving my computers problem.
i renamed the windows folder and reinstalled the windows98
my tv tunercard is working well
thankyou
my tv tuner card has got FM radio facility.
Is it possible that i can hear the space radio through my FM tuner.
please give details behind the space radio technology
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Mike
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| Posted on Sunday, April 07, 2002 - 06:42 am: |
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Your Welcome pamularavi
Here is a link to the radio stations web site.
http://www.rac.ca/ariss.htm
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john peterson
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| Posted on Wednesday, May 29, 2002 - 07:00 pm: |
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hello mike,im running 98se and its running good,so is my outlook express,is it a good idea to update both of these at certain times,both systems i belive have these update buttons,which go directly to microsoft? im a mechanic by trade and most of the time when you try fixing something thats not broke it creates problems,what would you do?update or not update? jp
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Mike
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| Posted on Wednesday, May 29, 2002 - 09:22 pm: |
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Hi John
I update, updates give you more features and fix bugs in the programs. Do the critical ones and recommended ones, make sure you do the Direct X update I would do Direct X first then the others, the .net, critical update notice nah. Languages nah. Any software or hardware you have, should have updates or patches, I update those too and have O problems, if I do it is usually from the software I just installed, I either uninstall it or look for a patch and see if that corrects it, if it doesn't, the programs goes.
Hope this helps !!
Mike
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john p
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| Posted on Thursday, May 30, 2002 - 07:35 am: |
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mike,iwent to the updatepage and one of the critical updates is IE 5.5 service pack 2 and internet tools my current version is 5.00.2614.3500,will this work?also i didnt see any updates for outlook express,would this be packaged in the IE service pack?...thx mike
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Mike
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| Posted on Thursday, May 30, 2002 - 04:59 pm: |
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Yes Outlook is in the package, after you do that upgrade to IE 6.
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john p
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| Posted on Monday, June 24, 2002 - 11:54 am: |
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hi mike,have been unsuccesful in downloading directX 8.1 from windows update,i have downloaded it twice,with the same error mesaage from the windows update page,that there was an error and to try downloading again,do you have any ideas why it wont install directx,thx john
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Mike
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| Posted on Monday, June 24, 2002 - 12:33 pm: |
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Here is a Faq on installing DirectX 8.1
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q179113
I would run Scandisk, defrag and turn off any virus programs, actually go to ctrl-alt-delete and end task on everything but Systray and explorer. It should install after doing those.
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john p
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| Posted on Monday, June 24, 2002 - 05:43 pm: |
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mike i was able to download dx 8.1 but not from the windows update site,there was another location in microsoft that was for directX download.......anyway i thoght i had it whopped,i double clicked onthe DX81eng that i saved to desktop and i got an error message " unsupported processor" i went back to micrososoft and found support # (Q289106)DIRECTX:cannot install on a computer that uses a CYRIX 686 guess what processor i have,correct a cyrix 686,microsoft didnt specify what options if any are available..........what do you think mike can i go with the next directx down (older version)?,i sure do appreciate your help,thx jp
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Mike
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| Posted on Tuesday, June 25, 2002 - 12:26 am: |
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Basically DirectX 7.0 is really all you need if your not a big gamer. 8.1 is for the latest greatest processors. Most games and programs only require 7.
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john p
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| Posted on Tuesday, June 25, 2002 - 05:44 pm: |
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mike..thx for the help,i was able to download and install directx 7.0,i had a hard time finding it at microsoft,thx again jp
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| Posted on Saturday, November 30, 2002 - 05:38 pm: |
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hello mike.....im running 98se and i cant update anymore from microsoft update page,it has something todo with (v4)i think,when you go to update page it seems to scan my computer but goes from 0-100% real quick and after its done it says:no updates available at this time,please check back later....there are no error messages involved,i know there are updates for 98 because i havent installed most of them just the critical ones,ive tried the update troulbleshooter but dont see anything that pertains to this issue,ive posted twice on there public board(peer to peer)with no luck,any help would be much appreciated,thx jp
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Mike
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| Posted on Saturday, November 30, 2002 - 07:07 pm: |
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John
Not sure what could be going on, Windows is registered to you, if not you want get updates. Go here for all the updates http://v4.windowsupdate.microsoft.com/en/default.asp?corporate=true you can download them to a file and save them.
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| Posted on Saturday, November 30, 2002 - 10:02 pm: |
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mike,found the url you posted for updates,i stayed pretty current for updates ,mainly critical but there is a whole bunch listed is there any way to tell if i already have those installed?
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Mike
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| Posted on Saturday, November 30, 2002 - 10:33 pm: |
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The files are in C:/Windows/Windows Update Files. They are also listed in System Information-Software Envirment-Software Updates.
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| Posted on Sunday, December 01, 2002 - 01:34 pm: |
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mike,thx for the info...there were two updates that wouldnt install:
Q328676,Q328970,when i try to install them i get an error message "this update reguires IE 6.0 to be installed"....IE version i have is 6.0.2800.1106.......?? what do ya think?
jp
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Mike
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| Posted on Sunday, December 01, 2002 - 07:28 pm: |
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Sounds like you already have those updates.
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COMPUTER DISCUSSIONS » Software installation problems